Refund and Returns Policy
Effective Date: December 28, 2024
At Bunni Beauty, customer satisfaction is at the core of our business. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made on https://bunnibeauty.com. By making a purchase, you agree to the terms specified in this policy.
Eligibility for Returns
Products can be returned within 30 days of purchase if the following conditions are met:
- The item is unopened, unused, and in its original packaging.
- The product includes all accessories, manuals, and documentation.
- Proof of purchase, such as an order confirmation or receipt, is provided.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or partially used beauty products.
- Gift cards.
- Items marked as final sale or promotional items.
Return Process
To initiate a return, email us at info@bunnibeauty.com with your order details and reason for the return. Once your request is approved, we will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the return is due to an error or defective product.
Refunds
Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges are available for defective or damaged items. To request an exchange, contact us with details of the issue, including photos of the product if applicable. If the replacement item is unavailable, a refund or store credit will be provided.
Damaged or Defective Items
If your order arrives damaged or defective, notify us within 48 hours of delivery. Please provide photos of the damaged item(s) and packaging to expedite the resolution process. We will arrange for a replacement or refund at no additional cost to you.
Order Cancellations
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.
Customer Support
Our customer support team is here to assist you with any questions or concerns regarding returns, refunds, or exchanges. For prompt assistance, please reach out to us.
Contact Us
For inquiries regarding this Refund and Returns Policy, please contact:
Bunni Beauty
4201 South Street
Alpine, Texas, United States
Phone: 432-837-5133
Email: info@bunnibeauty.com
