Shipping policy

Last Updated: {{2026/1/25}}

Thank you for shopping at BUNNI. This Shipping Policy explains how we process, ship, and deliver orders placed on Bunni.com
All products are shipped from Hong Kong, China.

1. Processing Time

After placing your order, please allow:

  • 1–3 business days for order processing
  • Orders placed on weekends or holidays will be processed the next business day

During Holiday/Peak seasons, processing may take slightly longer.

2. Shipping Origin

All items are packed and shipped from our facility in:

Hong Kong, China

3. Shipping Methods & Delivery Times

We ship worldwide using trusted shipping partners.

Estimated delivery times (after order processing):

United States / Canada

  • Standard Shipping: 7–12 business days
  • Express Shipping (if available): 3–7 business days

Europe

  • Standard Shipping: 7–20 business days

Asia

  • Standard Shipping: 3–7 business days

Australia / New Zealand

  • Standard Shipping: 7–15 business days

Middle East

  • Standard Shipping: 7–20 business days

Note: Delivery times are estimates only. Actual delivery may vary due to customs, weather, holidays, or courier delays.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination
  • Shipping method
  • Package weight and size

Shipping charges are non-refundable.

5. Tracking Information

Once your order ships, you will receive:

  • A shipping confirmation email
  • A tracking number

Please allow 24–72 hours for tracking updates to appear.

6. Customs, Duties, and Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • Handling fees

These charges are not included in product prices or shipping fees.

Customers are responsible for all customs or import fees charged by their local authorities.

If a customer refuses to pay customs fees, the package may be:

  • Returned
  • Destroyed
  • Held by customs

In such cases, BUNNI cannot issue refunds.

7. Address Accuracy

Customers are responsible for providing correct shipping information.

We cannot refund or replace orders if:

  • The wrong address was provided
  • The package was delivered to an incorrect address
  • The package was stolen after delivery

If the address needs correction, contact us within 12 hours of placing the order.

8. Lost or Delayed Packages

If a package is delayed:

  • Please contact the courier directly
  • BUNNI cannot control delivery delays once the order is shipped

If a package is lost in transit (no delivery confirmation):

  • We will assist with couriers to file a claim
  • Replacement or refund will depend on the carrier’s investigation

9. Return Shipping

If you decide to return an item:

  • Return shipping costs are the customer’s responsibility
  • BUNNI does not provide free return labels
  • Original shipping charges are non-refundable

For full return rules, refer to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping, please reach out:

Email: bunnibusinessm@gmail.com
Website: